Refund Policy

Last updated: 4 November 2026

This policy explains how cancellations and refunds work for boat rides, water sports, day passes and rentals booked through Wave.lk, operated by WAVE ENTERTAINMENT LANKA (PVT) LTD.

Cancelling a booking

You can cancel an upcoming booking in the Wave.lk app under My Bookings, or by contacting us with your booking reference. A cancellation takes effect when it is shown as cancelled in the app or confirmed by us.

When you get a refund

• Cancelled before the booking date: full refund of the amount paid.
• Cancelled on the booking date, or a no-show: no refund.
• Rentals: full refund if cancelled before the rental start date. No refund once the rental period has started.
• Arriving late: a trip that has already left cannot be refunded.

If we cancel

If we or our operator cancel because of bad weather, sea conditions, safety concerns or an operational problem, you can choose a new date or a full refund.

Problems with your booking

If you were charged twice, charged the wrong amount, or did not receive the service you paid for, contact us within 7 days of the booking date with your booking reference. We will review it and refund any amount found to be owing.

How refunds are paid

Approved refunds go back to the original payment method through our payment provider, OnePay. We start the refund within 7 working days of approval. The time it takes to appear on your statement depends on your bank or card issuer.

Coupon discounts are not paid out in cash. The refund is the amount you actually paid.

Contact

For refund requests, email info@wave.lk or call +94 76 720 7209. See all our details on the Contact page.